Refund & Cancellation Policy
Effective Date: [27/06/2026]
Last Updated: [27/06/2026]
At Gisela's Embroidery and Print, every project is created specifically for each customer. Because most of our products are custom-made, we maintain the following Refund and Cancellation Policy to ensure transparency and fairness for both our customers and our business.
By placing an order, you acknowledge and agree to the terms outlined below.
1. Custom Orders
The majority of our products are custom-made, including but not limited to:
Custom Embroidery
DTF Printing
Custom Uniforms
Vehicle Wraps
Decals & Vinyl Graphics
Graphic Design
Business Advertising Products
Due to the personalized nature of these products, refunds and cancellations are limited.
2. Deposits
A non-refundable deposit equal to 50% of the total project cost is required before production begins.
The deposit covers design time, project planning, material preparation, scheduling, and administrative costs.
Deposits are non-refundable under all circumstances once the order has been approved and production has been scheduled.
3. Order Cancellations
Customers may request to cancel an order before production begins.
However:
If the design has already been approved by the customer, the 50% deposit will not be refunded.
If production has already started, the order cannot be canceled.
Because custom products are manufactured specifically for each customer, canceled orders may still be subject to payment for work already completed.
4. Design Approval
Before production begins, customers are responsible for reviewing and approving all artwork, including:
Spelling
Phone numbers
Addresses
Dates
Colors
Sizes
Logo placement
Design layout
Once approval has been received, Gisela's Embroidery and Print is not responsible for errors approved by the customer.
Products will not be refunded or remade due to customer-approved mistakes.
5. Refund Eligibility
Refunds may only be considered when:
The wrong product was produced due to our error.
The product contains manufacturing defects caused by us.
We determine that the issue resulted directly from our workmanship.
Depending on the situation, we may choose to:
Reproduce the item
Repair the product
Replace the product
Issue store credit
Provide a partial or full refund
The appropriate solution will be determined at our sole discretion after evaluating the claim.
6. No Refunds
Refunds will not be issued for:
Customer-approved artwork errors
Incorrect information provided by the customer
Color variations between digital proofs and finished products
Normal variations in embroidery, printing, or vinyl application
Customer change of mind
Incorrect garment size selected by the customer
Delays caused by third parties
Products already completed or delivered
7. Returns
Because our products are custom-made, we do not accept returns or exchanges unless the product contains a verified manufacturing defect caused by Gisela's Embroidery and Print.
8. Vehicle Wrap Warranty
Vehicle wrap installations include a workmanship warranty of three (3) months from the installation date.
This warranty covers installation defects under normal use.
The warranty does not cover damage resulting from:
Improper washing methods
Pressure washing too close to the vinyl
Accidents
Abuse or misuse
Third-party damage
Extreme weather conditions
Excessive sun exposure
Lack of proper maintenance
9. Claims
If you believe there is an issue with your order, please contact us within five (5) business days of receiving your product.
Your claim should include:
Your name
Order information
Description of the issue
Photographs showing the problem
Failure to report issues within this timeframe may limit available remedies.
10. Shipping Damage
If products are shipped and arrive damaged, customers should notify us immediately upon delivery and retain all packaging materials when possible.
Damage caused during shipping may require coordination with the shipping carrier before a replacement or refund can be considered.
11. Changes to This Policy
We reserve the right to modify this Refund & Cancellation Policy at any time.
Any updates will be posted on this page along with the revised effective date.
12. Contact Information
For questions regarding refunds, cancellations, or warranty claims, please contact:
Gisela's Embroidery and Print
Antioch, California
Phone: +1 (925) 597-2588
